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HP Recommended
HP Pavilion - 15-cs0082cl
Microsoft Windows 10 (64-bit)

Up until recently, my PC hasn't had any issues going on battery, usually lasting a couple of hours before the preprogrammed shutdown at a certain percentage. Yet now it's completely shutting off within minutes of a full charge.  Every time it does, it always resets my BIOS settings with only CMOS Reset (502) as the error that shows up. Is there anything to do for this? 

11 REPLIES 11
HP Recommended

Hello @OddUser 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we take care of the battery.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

OS Name: Microsoft Windows 10 Home
Version: 10.0.19043 Build 19043
System Model: HP Pavilion Laptop 15-cs0xxx
System SKU: 4QN59UA#ABA

Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date: Insyde F.25, 4/28/2022

 

I think that should be the info

 

HP Recommended

Hello @OddUser 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.26 Rev.A19.5 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

Hello @OddUser 

 

(1) Download and install

HP Support Assistant

9.7.433.0 Rev.A162.2 MBMay 13, 2021Download

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1665240921637.png

 

(3Please report your results

HP Recommended

It seems nothing has changed other than 3 reboots before the CMOS screen appears after updating the BIOS. These are the results from my battery check.battery results.PNG

HP Recommended

Hello @OddUser 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1665271865577.png

 

(2Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

HP Recommended

Hello @OddUser 

 

After battery calibration ...

 

(1) Start <HP Support Assistant> again !

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1665271924483.png

 

 

(2Please report your results

HP Recommended

Not much has changed other than the display accurately showing the current percentage. (Before, it jumped between 100 to 97 and such) Here is the current results of battery after calibration.battery results 2.PNG

HP Recommended

Hello @OddUser 

 

Recommendation and solution

Replace battery ( in the near future )

 

The battery has already had numerous charge cycles, but it has lost a lot of capacity overall

Full capacity has decreased by 40% ! ( Full Charge Capacity 26 WHr 60% )

 

ub6424_1-1665314104579.png

 

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.