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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: PC shuts down on nearly full battery

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10-07-2022 10:15 PM
Up until recently, my PC hasn't had any issues going on battery, usually lasting a couple of hours before the preprogrammed shutdown at a certain percentage. Yet now it's completely shutting off within minutes of a full charge. Every time it does, it always resets my BIOS settings with only CMOS Reset (502) as the error that shows up. Is there anything to do for this?
10-08-2022 01:44 AM
Hello @OddUser
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration before we take care of the battery. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Please report your results
10-08-2022 08:37 AM
OS Name: Microsoft Windows 10 Home
Version: 10.0.19043 Build 19043
System Model: HP Pavilion Laptop 15-cs0xxx
System SKU: 4QN59UA#ABA
Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date: Insyde F.25, 4/28/2022
I think that should be the info
10-08-2022 08:53 AM
Hello @OddUser
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update | F.26 Rev.A | 19.5 MB | Aug 15, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
HP Consumer Desktop / Notebook PC ME Firmware Update | 01 Rev.A | 7.7 MB | Jul 24, 2018 | Download |
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
10-08-2022 08:56 AM
10-08-2022 05:31 PM
Hello @OddUser
Please < calibrate > your battery ... |
(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery"
- Right click on "Microsoft ACPI-Compliant Control Method Battery"
- Click "Uninstall device"
- Confirm your choice if you see a popup notification
(2) Shutdown notebook
(3) Disconnect charger
(4) Press and hold <power> button for 30 seconds
(5) Connect charger and wait until battery is fully charged ( check LED indicator )
(6) Start notebook and log in to windows and wait a few minutes
(7) Reboot notebook
(8) Please report your results
10-09-2022 05:15 AM
Hello @OddUser
Recommendation and solution
Replace battery ( in the near future )
The battery has already had numerous charge cycles, but it has lost a lot of capacity overall
Full capacity has decreased by 40% ! ( Full Charge Capacity 26 WHr 60% )
Kind regards