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Rrensh13
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Message 1 of 2
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PIN unknown and I can't log onto my computer

HP Recommended
HP Pavilion x360 - 11m-ad113dx
Microsoft Windows 10 (32-bit)

So my computer did a reboot automatically over night and when I went to log in, instead of asking for my password, it is asking for a PIN. I don't have the slightest idea what my PIN is because I haven't really used this laptop recently. How can I bypass the PIN so that I can log in? It's not giving me any options to do anything else. 

 

thanks for any information! 

1 REPLY 1
WAWood
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Message 2 of 2
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@Rrensh13 

Sorry, but there is no way to bypass a PIN -- you have to reset it.

 

If you use a Microsoft account for your Win10 access (you would know that because the login screen shows either a pin code or an email address), then you can go to the Microsoft account reset website: https://account.live.com/password/reset -or - go to the Sign in Microsoft Account website: https://login.live.com/

Then follow these instructions:
1) Click/tap on the Can't access your account link
2) Select why you can't sign into your account and click/tap on Next
3) Enter the email address of your Microsoft account, type in the characters displayed onscreen, and click/tap Next
4) Select how you would like to get your security code to verify your identity, click/tap Next
5) Enter your security code sent using the method selected in 4) above, click/tap Next
6) If you have enabled two-step verification, repeat steps 4) and 5) above using a different method to send you a different security code
7) Type in a new password, click/tap Next
😎 Your Microsoft account has been recovered -- click/tap on Next -- and you're done

---------------------------------------

However, if you use a LOCAL account, then you can not use the websites or instructions listed above, and we can not assist you in this.



I am a volunteer and I do not work for, nor represent, HP
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