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- HP Community
- Notebooks
- Notebook Boot and Lockup
- PLEASE HELP!! Black screen after BIOS update failed

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02-17-2021 11:30 AM
Let me start by saying thank you to all replies as I am currently at a stand still. I have a hp 15-dw0038wm notebook. Here is what happened (sorry for the long story):
It all started with a failing hard drive. I installed a new hard drive, which I tested using OEM diagnostics and all passed, and installed a fresh clean install of Windows 10 ver 1903 then upgraded to 1909. After installing all drivers and software, upon restart a message came up about the hard disk smart test failure and requesting that I install an operating system. I pulled the drive and retested using OEM diagnostics, all tests passed. So at this point I'm thinking maybe a BIOS updated would solve the problem and mine was behind on the BIOS updates.
I reinstalled Windows 10, using Legacy mode in BIOS because it wouldn't recognize the drive in UEFI mode. Once booted to Windows, I downloaded and attempted to update the BIOS. Here's where I believe I went wrong...a message stating that the BIOS "might not" complete properly in Legacy mode came up and gave me the option to update anyway. So, of course, I selected to proceed anyway. It looked like it was working as it began the flash of the BIOS. But when the computer restarted...nothing but a fan spinning and a black screen. Any suggestions would be greatly appreciated.
02-17-2021 11:52 AM
02-17-2021 01:08 PM
Hi Stevecomputer, Thank you for your response. I tried these steps using 2 different BIOS & 2 different USB drives. I tried using the key combinations "Win" key + B, "WIN" key + V, B by itself, V by itself. I tried the USB drives in both USB 2.0 ports & in the USB 3.1 with an adapter for my USB drive. None of this worked. Is there any other known key combinations or other suggestions you might know? Thanks in advance!
02-17-2021 01:22 PM
A teardown video is here:
https://www.youtube.com/watch?v=nF9ryZd59ss
Only try if you are confident. I can't see the cmos battery in this video, if you open yours you could remove it and try starting with it out. You could try removing the dvd drive, and the hard drive and the ram to force an error into the bios. Unplug the battery before any work also.
02-17-2021 02:00 PM
https://www.youtube.com/watch?v=zjAZ0DTX3aI
May also help. At this stage it's worth trying anything.