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‎07-12-2023 02:49 PM

HP Recommended
Product: HP OfficeJet Pro 9019/Premier All-in-One Printer

HP OfficeJet Pro 9019  Carraige Jam 

Category:
1 REPLY 1

‎07-19-2023 11:10 AM

HP Recommended

Hi @R4MBO,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing carriage jam issues with your HP printer.

 

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn on the printer to complete the reset.


You may also check this document.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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