PRODUCT INFORMATION INVALID, serial number etc. is missing

[toadhammer]

I have a HP  g62-339wm laptop replaced the bad motherboard i get a boot up error Product Information not valid hp site says conntact support   You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.To resolve this issue,. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number = .PX11T011Z0C0A2

i HOPE someone can help me I NEED THE CORRECT serial number

[visruth]

Hi,


You've to contact HP technical support in your region directly for tattooing BIOS of motherboard with information.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html


Regards

Visruth

[toadhammer]

On startup, a warning message displays, indicating that the system has found an invalid serial number Your post said call HP with CT # i have this  what number do you call or can i e mail the info to get a serial number I am in the US try to call HP is like trying to call the White House please help thanks

 for your time

Toadhammer

[visruth]

Hi,


This is a public forum with peer-to-peer support for general issues related to HP machines.

For this particular issue, you've to contact HP in your region directly.

Try this: https://support.hp.com/us-en/contact-hp/product/HP-G62-300-Notebook-PC-series/4247529/model/4308552

The phone assist is the one I would prefer.


Regards

Visruth

[toadhammer]

OK call HP over 2 hours go here go there  no help at ALL tech support was a waist of my time I had to have him GOOGLE the info on the HP website  he had no clue how to find serial number of motherboard using the CT # per your web site or who to call and he was tech support YA RIGHT  floor cleaner maybe at best so back to square one !!!!!!

Not Very Happy!

toadhammer

[visruth]

To do this kind of thing you need HP proprietary BIOS tattooing tools. So I've no other option left to suggest than getting help directly from HP in your region.

I'll try to escalate your issue to the concerned. Please be patient. 

[toadhammer]

Any UPDATE yet?

Happy New Year !!!!!!

[visruth]

Escalated again.

Everyone is on holidays now. Be patient.

Some one would assist you here.

[toadhammer · Accepted solution]

I was contacted by HP thanks for that ,but it was no help after all the info was shared i was told it was to old and out of war.so there was no help either but thanks for time and responce so i had purchase a different motherboard $$$$

so thanks for time

Toadhammer

[visruth]

You're welcome!