06-23-2017 06:51 PM
Hi there, Went to log on to my laptop and it said that I had the password incorrect, which it isn't.
Now I cannot get on to my laptop.
It does give me a message to reset it at account.live.com/password/resset but that looks dodgy.
Can anyone help me?
06-25-2017 10:23 AM
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I understand you are having issues logging on to the computer on your HP Pavilion notebook. Don't worry as I have a few steps which should help you to resolve this issue,
To provide you with an accurate solution, I'll need a few more details
Is this a Windows Logon Password or Bios Password?
Have you tried performing any troubleshooting steps before posting this on HP Support Forums?
In the meantime, let's try these steps here:
If it's a Bios Password - You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.
Any other way of unlocking the BIOS is not authorized by HP.
I understand you locked out of your computer and need the Windows login password. Try this first: Use the HP Guided Solution: http://hp.care/2fKbuW6
Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: http://hp.care/2dHdY5M
Use the following link to reset the password for your local account: Windows 10: http://hp.care/2dOYNcy
I hope this helps. Let me know how it goes for further assistance.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
12-06-2018 12:11 PM
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage
To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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