Patch for Slow Boot / Black Screen Does not work

[andyschlei]

After the Windows update this past week (September 12 Patch Tuesday) it would take 8-10 minutes for my PC to boot completely.

Disabling App Readiness in Sysconfig solved the problem temporarily.

On the support page for my HP ENVY - 15t-as100 CTO it has a file that is described at "This package provides an update to HP image prevents/fix long system logon process."  It was posted today.

I installed it on my laptop, re-enabled App Readiness, and the problem returned.  So the patch, sp81965.exe, does not work on an Envy 15t.  It is worth noting that the Envy 15 is not listed among the affected computers, but the patch still shows up on the support site for the model (https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-as100-notebook-pc/12499192/model/1338659...).

I'd like to let the good engineers at HP know that the fix isn't complete yet.

[Chimney_83]

Greetings @andyschlei, 

Thanks for the post. 

I understand that you are facing an issue with your computer taking a long time to boot and was resolved by disabling App Readiness, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Thanks for letting me know that the new update did not resolve the issue you are facing. 

I will be passing on your feedback to the concerned. 

For the time being please disable App Readiness and continue to use your computer. 

Keep checking HP Support Assistant on your computer for driver updates. Click here to know more about HPSA. 

Thanks. 

[andyschlei]

Update. I downloaded the patch again.  I installed it and restarted with App Readiness off.  I then turned App Readiness on and it appeared to work.  I will check again tonight.

[Chimney_83 · Accepted solution]

Thanks for the reply, please do observe your computer and let me know how it goes.

[andyschlei]

I can confirm that App Readiness is enabled and boot is normal, if not faster.

Thanks!

No clue why it did not work on the first install.

Again, great to be up and running.  Thank you!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.