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05-11-2024 12:33 PM - edited 05-12-2024 05:28 AM
Hello, recently the battery of my laptop had shown problems, so I had to replace it.
I live in South Korea, and unfortunately it seemed difficult to directly order battery parts from your parts shop.
Thus, I had to order from 3rd party seller.
There is no problem after changing the battery, software-wise.
Battery check on HP Support Assistant says everything is normal.
I don't have any particular charging or booting issues.
However, the charging light keeps on blinking white 3 times.
This happens regardless of whether I am charging the laptop or the laptop is disconnected from power.
Can you help me solve this issue?
Also, is there a way to purchase battery parts from you directly? Because I purchased the battery from 3rd party seller, I have doubts on the authenticity of the product.
Thank you and best regards,
Edit: I removed the battery, pushed the power button to drain any remaining power, then reattached the battery.
Now it is blinking 5 times instead of 3.