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Dreadnought22
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Message 1 of 2
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Flag Post

Pavilion 15 hard drive failure

HP Recommended
HP Pavilion 15
Microsoft Windows 10 (64-bit)

Yesterday my computer suddenly started having problems with high disk usage, software not responding when I interacted with them, and eventually a popup saying windows had crashed when clicking on the task bar. I shut the laptop down via they power button then tried booting back up. The computer stayed on a black screen for about an hour so I unplugged it from its charger to drain its battery so see if thatd fix it, after a while it started attempting self diagnosis and repair, it would fail a couple times before it starting to repair itself. I forgot about it being unplugged and it ran out of power during repair and now it boots into a screen displaying:

Hard Disk Error

Please run the Hard Disk Test in System Diagnostics

Hard Disk 1 (3F1)

 

When i run either the quick or full test it displays:

Smart Check: Software Error

 

I hope this means that windows is corrupt and i can fix it with a recovery drive. Can someone confirm this or do i have to wipe the drive or just get a new drive

 

(Not sure if of any significance but while the windows crash pop up i was in a discord call with a couple friends, i could hear them and i think they could hear me)

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Dreadnought22,

 

 Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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