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jkiddin
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Message 1 of 2
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Pavilion 15 seems completely dead.

HP Recommended
HP Pavilion 15
Microsoft Windows 10 (32-bit)

Hey all,

 

I purchased a laptop about two years ago from Costco because I needed something mobile and not too expensive. Yesterday, I was shopping online, and then I hear a click. My laptop screen shuts off, and there are no signs of life, from the power button to the charging indicator, and finally the hard drive light.

 

My friend has a very similar HP laptop, and her charger had the same specifications. I plugged it in, but nothing happened. You can hear a faint clicking from the laptop, and it's the same noise from the charging brick. 

 

I didn't exactly want to open up the laptop because I know the screws are hidden under the rubber feet, but my warranty expired last year, so I don't know if it matters now. 

 

It really sucks because I was using it under the right precautions (the charger was in a surge protector, not that it matters; the air vents had more than ample airflow, the computer wasn't even hot), and yet it still decided to die.

 

Is there any way of getting a cost-free replacement? If not, what should be my next steps? COVID really blew my wallet, and I don't necessarily have the funds to replace it.

 

Thanks in advance.       🙂

 

Model: 15-cs1063cl

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@jkiddin

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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