Pavilion 15 wont boot

[Kaseyp3]

When I start my computer it says preparing automatic repair. From there it goes to a couple different screens. One is a few options of fn's to click. F8, f9, f10. When clicking any of them it takes us to a blue screen, that gives us an option to go to advanced options. When we click that, it sends us to a different blue screen with a sad face [ 😞 ]  then says your computer needs to restart, we'll restart it for you. It then restarts and does it all over again 

[Jeet_singh]

@Kaseyp3,

Thank you for posting your query on HP Support Community,

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Run an extensive system test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, I would suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

If the test passes, I Would suggest here is to contact our HP phone support to order a set of recovery media for your PC.

Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs

You may contact our HP support team to help you order one. HP support team can be reached on www.hp.com/contacthp

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Have a great day!