Pavilion 15au018wm DEAD

[ADLEGS1]

I was using the laptop and walked away for a few hours came back and it was dead. have tried the reset procedure remove battery hold power button for 1 minute connect battery only push power button. and reverse to check power supply. tried memory reset. replaced battery. checked power block output 19V. the charging light does not come on when plugged in so I changed the power port and checked voltage on motherboard connector 19V. did a BIOS reset. the laptop is completely dead no fan, no HDD activity, no lights at all. I did get some heat produced when plugged in from CPU 160 degrees but nothing else

[WAWood · Accepted solution]

@ADLEGS1 

If you CAN, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If you can NOT do that, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

[Hobgen]

Does your computer beep? If it doesn’t, then I would say it’s dead but if you can push esc as soon as you turn it on and a menu comes up, it’s not dead.