• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-09-2025 03:45 PM

HP Recommended
Product: HP ProBook 455 15.6 inch G9 Notebook PC (4S0R1AV)
Operating System: Microsoft Windows 8.1 (32-bit)

Hi I have a Pavili on G6 2000 series running Win8. It freezes immediately at the HP Logo screen. I have tried a hard reset and it still freezes immediately on HP logo "Preparing Repairs" screen. If I run the extensive diagnostics tests on the hard drive, processor, memory, etc. everything passes. It won't let me boot in Safe mode. When. I hit f11 for system recovery it again freezes immediately on HP logo "please wait" screen. I tried updating Bios, same, tried rolling back Bios, same, tried resetting system defaults in Bios, same. Also, it was majorly overheating, but I replaced the thermal paste on the heat sink and it's running at normal temps now. It was having the boot issue before I replaced the thermal paste, so it's not that I connected something incorrectly or something. I thought at first that maybe the high temperatures might have damaged the hard drive or something, but since everything is passing diagnostics I'm leaning more towards it being a software issue not a problem with the hardware. Like perhaps the boot files got corrupted or erased or something somehow?  Do I need to reinstall Windows via USB at this point, or is there something I haven't tried yet that will  maybe get me into safe mode or even recovery to do a factory reset?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.