Pavilion g6 laptop keyboard does not type

[hpeer]

Laptop keyboard does not type. Have tried updating driver that shows uptodate. Tried re-starting the device with no success.  Any help/

[Nirvana_95]

Hi @hpeer,

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing keyboard-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Have you tried checking with an external keyboard does the issue persist?

As you mentioned keys on the keyboard stopped functioning.

Try a few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start, select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Refer to this article to further troubleshoot keyboard issues with your PC.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @hpeer 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[ub6424]

Hello @hpeer 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small alphanumeric letters.

best regards

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Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[hpeer]

Nirvana thank you. I have tried re-starting repeatedly hitting esc key without success.  I haven't tried uninstalling and re-installing keyboard drivers for fear of losing Win 10. Is that risk free? 

[ub6424]

Hello @hpeer 

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@hpeer wrote:

Nirvana thank you. I have tried re-starting repeatedly hitting esc key without success.  I haven't tried uninstalling and re-installing keyboard drivers for fear of losing Win 10. Is that risk free? 

---

yes, risk free. To backup connect external USB keyboard !

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️