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HP Recommended
HP pavilion x360 model#: 15br158cl
Microsoft Windows 10 (64-bit)

Out of no where my pavilion x360 ( model#: 15br158cl) would not power on. I had not made any changes to anything prior to the issue. It hadn't been used  in a month or so before this problem occurred. There is a amber ( or a white light, its been a few weeks) light  on ,just above the notebook power supply port, whenever I have it plugged in. The battery is not easily removable. So I started with a simple hard reset. Didn't work. I opened up the case and removed the battery and tried the other hard reset procedure. No luck there either. The power supply is providing the correct voltage best I can tell. I measured it with a Fluke Multimeter on DC V & it was showing exactly what was listed on the inverter block. Suggestions?? Answers????it's less than 3 years  old. I would like to get a few more years out of it. 

1 REPLY 1
HP Recommended

@Griggs55 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



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