11-13-2019 01:15 PM
Working on a laptop for a friend, I installed a new operating system and all of the HP drivers with several reboots along the way. I used the HP Support Assistant to download and install the system drivers specific for this laptop. After all drivers were installed I did a complete reboot. After reboot I ran the final update which was the BIOS which appeared to reboot and install properly, power cord was connected, and now this laptop is a brick. Boots into a blank screen. I attempted BIOS recovery using WIN+B, BIOS repair using WIN+B, tried downgrading to earlier BIOS versions found on the site, but it doesn't appear to be loading anything off the USB device. I also removed the back cover and disconnected the CMOS battery, waiting 10 minutes and plugged it back in. No love. When I press F9 I see "F9...Change Boot Device Order" but the boot order menu never appears, When I press F10 I see "F10...Bios Setup Options" but the BIOS never appears. Any help would be greatly appreciated, but I'm a little miffed that the HP support assistant and an HP BIOS update killed this perfectly good laptop.
11-13-2019 03:20 PM
I believe I resolved this issue on my own. Right now the system booted into the OS and I'm running updates. Here are the steps I took to resolve my issue, hope it works for someone else because I worked on this for hours over several days.
1. Remove hard drive
2. Boot system and you will get an error, hit enter and then try to hit F10.
3. If you get into BIOS check whether Legacy support is enabled or not. Although I installed this OS using UEFI, enabling Legacy support allowed the computer to boot for me.
Good luck, HP should fix this issue if you google this you will find hundreds of people having the same issues across many HP devices.