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Sbesc
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Message 1 of 4
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Solved!

Pavilion x360 hinge and start up problems

HP Recommended
Pavilion x360
Microsoft Windows 10 IOT

I have a pavilion x360 and it had issues with its hinges and therefore popping the screen out. I’ve had those fixed. But recently both the hinges came off again and when I opened the laptop it made a crack sound and the screen seemed to come off on the bottom. Anyways I didn’t really mind this as I could have it fixed but then when I went to turn the laptop on it wouldn’t start up. And the power button wouldn’t even turn on. I tried removing the battery and a bios reset but the laptop just won’t start as the vent won’t even turn on. Is there some way to fix this?

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andreja686
Level 2
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Message 2 of 4
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Good afternoon, most likely due to the breakdown of the screen hinges, you have a short circuit in the loop and because of this, the laptop's power system has failed. Your best bet is to go to a service center to fix the breakdown.

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andreja686
Level 2
13 12 2 3
Message 2 of 4
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Good afternoon, most likely due to the breakdown of the screen hinges, you have a short circuit in the loop and because of this, the laptop's power system has failed. Your best bet is to go to a service center to fix the breakdown.

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Sbesc
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Yes sadly I suspected the issue was of such scale. I will be seeking some help. Thanks for answering!

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Sbesc,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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