Pavillion 15 notebook crashing & LED power indicator orange/off/white blinking.

[Teje]

Hello,

I have tried to update my HP Pavillion 15 notebook today after not using it for about a month, and it started, logged in and worked fine for about two minutes, then crashed and the LED power indicator started flashing orange/off/white repeatedly.

If I unplug the power & restart the laptop, it will repeat the process above - i.e. starts & works for about two minutes and then the LED power indicator starts flashing again.

If anyone can help diagnose the problem and tell me where/how to fix it, I would be very grateful.

SPECS:

• HP Pavilion 15 Notebook
• Intel i3 core processor 
• Windows 8.1 (64-bit)

Thanks,

TJ.

[Raj1788 · Accepted solution]

@Teje

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that you are in need of support, need not worry I'll be happy to assist you.

To provide you with an accurate solution, I'll need a few more details:

Did you try any troubleshooting steps on your own?

Do you see any error message on the screen?

1. Examine the adapter and power cord for physical damage 

2. Test the power from the AC wall outlet to the notebook connector 

3. Start computer using the battery only 

4. Check that the lid switch moves freely 

5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

In the meantime, click on the link:  HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot and follow the detailed troubleshooting steps.

Do get back to me as I have a few more tricks up my sleeve, 

As we will follow up to ensure your concern is resolved,

That said, If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Cheers:)

[Teje]

Hello, thankyou @Raj1788.

I have since fixed my laptop, I just left it charging overnight and it worked fine the following day after a bunch of windows updates.

If the problem percists, I will bear your advice in mind.

Thanks again,
TJ.

[Raj1788]

@Teje

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Please flee free to get back to us for any other technical queries.

 Take care now and do have a fabulous week ahead.

 :)Cheers:)