Pavillion 17G121 wm will not fibnish booting resets Dianostics said hardware fine

[Turismo85]

17-G121 wm  laptop will not finish booting boot dos but not windows 

[Garp_senchau]

@Turismo85, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with a boot issue on a Pavilion 17G121, and despite the diagnostics indicating that the hardware is fine, the system isn't completing the boot process. There could be several potential causes for this, ranging from software issues to corrupted boot files or incorrect boot settings.

Here's a general troubleshooting guide to help narrow down and resolve the issue:

Check for External Devices

Unplug all external devices (USB drives, printers, external hard drives, etc.) from the laptop.

Sometimes, the system can hang while trying to boot from an external device.

Try a Hard Reboot

Perform a hard reboot by shutting down the laptop completely and then holding down the power button for about 10-15 seconds.

This will discharge any residual power and may reset any hardware glitches that could be causing the boot loop.

Boot into Safe Mode (Windows Recovery Environment)

If Windows is not booting fully, you can try booting into Safe Mode to troubleshoot:

Power on the laptop and immediately press the F8 key multiple times.

If successful, you’ll enter the Advanced Boot Options menu.

Choose Safe Mode or Safe Mode with Networking.

If you manage to get into Safe Mode, the issue might be caused by a recent update or driver conflict.

Check Boot Order in BIOS/UEFI

Sometimes the system may not boot from the primary hard drive because the boot order is incorrect.

Power on the laptop and press Esc and then enter the BIOS/UEFI settings.

Make sure that the Primary Hard Drive (HDD/SSD) is set as the first boot device. If you’re using UEFI, make sure it is set to boot in UEFI mode.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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