Pc battery

[Shivi31]

My laptop is not getting charged fully and also not working without being plugged in. It is under warranty so i want to know that what could be the reasons of charging failure as well as can i replace the adpater under the warranty?

[WAWood]

@Shivi31 

First thing I would do is check the battery to see if it is faulty.  You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is much less than 100% of the Design Capacity, it is faulty and needs to be replaced.

As to warranty-based equipment service -- sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!