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‎03-17-2024 05:56 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0176ng 
My laptop has switched off and no longer works, I don't know what to do
1 person had the same question
1 REPLY 1

‎03-17-2024 07:32 PM

HP Recommended

Any flashing lights or beep sounds?  Do the keyboard or mouse light up momentarily?

If you tap the CAPS LOCK key does it blink on or off (assuming it has an LED) ?

 

Try this

https://support.hp.com/us-en/document/ish_1997208-1551050-16

 

If step 7 does not work then hold down the power on for a full 20 seconds.

 

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?

Thank you for using HP products and posting to the community.
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