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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Notebooks
- Notebook Boot and Lockup
- Pc wont boot

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06-14-2024 10:04 AM
You will need to install a new drive and reinstall the operating system.
Below is the link to the service manual where you can find the hard drive/M.2 NVMe SSD (as applicable) removal and replacement procedure:
HP EliteBook 850 G4 Notebook PCHP ZBook 15u G4 Mobile Workstation Maintenance and Service Guide
After you replace the drive, you can use the HP cloud recovery client to reinstall Windows, the drivers and the software that originally came with your notebook.
Here is an info link for how to use the utility:
HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support
Here's the link to the cloud recovery client software:
HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Software and Driver Details