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‎06-14-2024 09:47 AM

HP Recommended

I got this from the hardware diagnostics.

smart check: passed

short dst: failed 

 

failure ID: Q35U24-9R1C56-MFGGQJ-60Q503

product id: X4B29AV

Category:
1 person had the same question
1 REPLY 1

‎06-14-2024 10:04 AM

HP Recommended

You will need to install a new drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive/M.2 NVMe SSD (as applicable) removal and replacement procedure:

 

HP EliteBook 850 G4 Notebook PCHP ZBook 15u G4 Mobile Workstation Maintenance and Service Guide

 

After you replace the drive, you can use the HP cloud recovery client to reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

Here's the link to the cloud recovery client software:

 

HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Software and Driver Details

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