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Goetske
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Message 1 of 2
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Perfomance and code

HP Recommended

Forgotten code to access my PC

Product: G1N99EA#UUW

Model: 15-j119so
Hello. I’ve initiated my College-degree, and are in need of a Windows PC, cause my old Mac couldnt Cut it. I’ve been told that a mediocre PC with 8 GB RAM could run the large drawing program Revit that we’re using.

Im in possession of a 2014 Windows 8 HP Notebook with the serial nr and model nr mentioned above. Question is: Do u think my HP will be able to perform these tasks? And if yes; it takes a code to log onto the PC whenever it’s been closed/shut Down, which i cant remember. It needs to be resat to it’s original State anyways, so question is how that is solved fastest/easiest.

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WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Goetske 

The "code" you're asking for is your Windows password and Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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System Resets require the current password, so until you get that straightened out, you are stuck.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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