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HP Recommended

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1 REPLY 1
HP Recommended

The ONLY way I know to repair this is to do something known as a Repair-Install, in which you reinstall Windows on top of itself, which will reinstall all the needed system components.  Problem is, you need  a boot USB stick with the same OS version has HP preloaded on your PC, and the only way I know to get that is using their Cloud Recovery option.  If that is not available, then you are stuck.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.


The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.


You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:


https://support.hp.com/us-en/document/ish_4511095-4511141-16


If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:


https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

 



I am a volunteer and I do not work for, nor represent, HP
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