If you use a Microsoft account for your Win10 access (you would know that because the login screen shows either a pin code or an email address), then you can go to the Microsoft account reset website: https://account.live.com/password/reset -or - go to the Sign in Microsoft Account website: https://login.live.com/
Then follow these instructions: 1) Click/tap on the Can't access your account link 2) Select why you can't sign into your account and click/tap on Next 3) Enter the email address of your Microsoft account, type in the characters displayed onscreen, and click/tap Next 4) Select how you would like to get your security code to verify your identity, click/tap Next 5) Enter your security code sent using the method selected in 4) above, click/tap Next 6) If you have enabled tw0-step verification, repeat steps 4) and 5) above using a different method to send you a different security code 7) Type in a new password, click/tap Next 😎 Your Microsoft account has been recovered -- click/tap on Next -- and you're done
However, if you use a LOCAL account, then you can not use the websites or instructions listed above, and we can not assist you in this.
In that case, you would have to contact your regional HP office to see what assistance they can provide:
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