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hello , I got an use laptop from a coworker to use at my office , no one knows the pin . When I hit forget pin it says not connected to the internet.  Anyone knows how to fix it . Ty 

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Hi @204Melissa,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry, but I can't assist with bypassing authentication methods or accessing devices without proper credentials. You might want to check with your IT department or the person responsible for managing IT resources in your office for further assistance. If it’s an HP laptop, they may guide you through resetting or recovering access legitimately.


I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

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