Please help to remove the bios administrator password in my HP laptop

[light10]

I bought a new HP laptop 15-bs047nm and a small service made a Windows 10 (64 bit) installation with many updates. It was unstable. I find  a lot of malware, viruses, had TeamViewer, Remote Access and had many invisible passwords. They gave me very limited rights to do anything (install a new program or delete program, or use F keys). I did a new installation myself, but I can not get into the boot, it is protected by a password and saw system disabled [i 50767520].  I try https://bios-pw.org/ and nothing. I haven’t safe mode or system recivery F11 cannot use too: Error code 0xc0000225.

Has the problem been caused by Windows 10 or HP itself, or has the code been set up to control it?

Please help to can use my new laptop completely. Thank you at adwance.

[Paul_Tikkanen · Accepted solution]

Hi:

Restart the PC, and enter this unlock passcode...67536965

Your notebook came with FreeDOS, so if you have the W10 product key you can clean install W10 as follows...

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows10

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.

Enter the W10 product key you have if asked to do so during the installation process.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.

Then you can reinstall the drivers and available software from the PC's support page.

If you don't know the product key, you can find it by using the free utility I zipped up and attached below, once you can get back into your PC after clearing the BIOS P/W

[light10]

Hi,

Thank you very much. All work now. You help me so much!

Is there a possibility to restore the laptop to factory settings before cleaning instalation?

Best regards and thank you again.

[Paul_Tikkanen]

You're very welcome.

The only suggestion I can offer would be to restart the PC, tap the ESC key at the beginning of the HP welcome screen to get the menu of options.

Select the F11 recovery option, press the Enter key, and see if you can factory reset the notebook that way.

If not, then I don't believe that there is anything you can do but to clean install W10 using the approach I posted yesterday.

[light10]

Thank you very much!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.