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HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Getting following error when I turn on my laptop

 

Boot Device Not Found

Please install an operating system on your hard disk.

Hard Disk (3FO)

 

On system diagnostics, hard disk is not found.

Tried hard reset, but same problem persists. 

1 REPLY 1
HP Recommended

Hi

It is possible that the HDD has had a total failure and does not register as present.

It could be loose or dis-lodged, the connector may be faulty.

 

Please retry the F2 Diagnostics.

Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 


Make, Model and OS please.
SKU: if possible 
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

 

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