Please wait message

[Jodi5]

I  updated the windows 10 I didn’t like it so I tried restoring my HP computer to factory settings with the CD that it came with now that I have done that I keep getting an error message that has the date and time and says please wait does anybody know how to I fix this problem thank you in advance 

[asmita6658]

@Jodi5

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not booting up.

Appreciate you trying the steps. Don’t worry, I’m here to help! To better assist you - What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

Let's try these steps -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable for built-in batteries. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

If the issue still persists, try these steps to perform a system recovery again -

1) Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. 2) Remove media from internal drives, 

and remove any recently added internal hardware.
3) Insert the first recovery CD, and then turn off the computer.
4) With the computer off, press and hold the power button to turn on the computer.
5) Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
6) Press F9 to open the Boot Options Menu.
7) Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
8) A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media and then click Next.
9) Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration.
10) When Recovery Manager prompts you to back up your files, select a backup option:
If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
11) HP Recovery Manager prepares the computer for recovery.
12) Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.

Hope this helps!

Let me know how that goes.

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