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11-07-2021 11:42 AM
Product: Envy 14-eb0005nl
Operating System: Microsoft Windows 11
As I turned off my laptop I selected the option to install an update and then turn off ( I must be sincere I don't know what kind of update it was) , but now the laptop got stuck in a loop where the screen turns on for an instant showing HP logo and the words "Please wait while we install system update" and then it turns off.
How can I solve this? (I'm on windows 11 btw).
4 REPLIES 4
11-10-2021 07:08 AM
Laptop mode: HP Envy 14 eb0008TX
I encountered the same issue. Any update or activity that require restart will stuck (boot loop at Please Wait While We Install The System Update). At first thought due to windows update to Win11 but seems not.
Some action that I did which does not solve the problem (just wasting time on this newly purchased laptop, 4 days old).
1. Reset Win11 with clean install - problem remain.
2. Install Win10 through bootable method, wipe clean - problem remain
3. Try startup repair also failed.
Suspect due to BIOS update which i performed on my 1st day using it (initial setup, update all drivers and bios/firmware, through HP Support Assistant and manual download from it's webpage). But as I'm not able to roll back hence not able to confirm.
Currently I avoid restart the laptop, just shutdown and start up back.
Current workaround, when boot up, quickly press "F11". Then when Blue Screen appear with "choose an option", select "continue", then the laptop will boot to windows like nothing happen.
it's so frustrating buying this laptop and having this issue.
Bought due to past good experiences with previous 2018 Envy 13 and current work/office provided laptop which is HP Elitebook 840 G6.
11-13-2021 01:54 AM
just sharing some update. for my laptop manage to pin point the issue.
it's related to BIOS update through HP support assistant.
i download the bios version again through HP web (check model specific) and create BIOS recovery USB flash drive.
refer to this HP youtube video which guide on how to flash BIOS outside window (in recovery).
I remembered for my case, I installed all the updates when prompt via Support Assistant which does include BIOS update. since then the problem "Please Wait While We Install System Update" loop occurred whenever restart the laptop.
since reflash the BIOS, i had tried numerous time restart (either intentionally or due to recent windows update), the issue does not occur again.
so perhaps you can give a shot, maybe it help for you.
12-13-2021 07:19 AM
I did the bios update via usb, still no luck. Ran full system check and all is good, so it has to be the bios which I also updated 4 days ago. Initially started booting up properly, then this morning stared to push the update every time it boots, windows does not load.
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