Plugged in not charging

[Parthi13]

Can anyone help me to fix the battery problem of "plugged in, not charging" for Pavilion Notebook 15-ab219tx

[asmita6658]

@Parthi13

Greetings and Welcome to the HP Support Community.

I'd be happy to help you with the battery issue on your computer. Let's get started -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Test the battery -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Battery test. 

Also, try updating the computer -

Step 4 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 5 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 6 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, try re-installing the Microsoft ACPI-Compliant Control Method Battery -

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for a minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software" 
Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 
 

You may also refer to this document for additional troubleshooting steps - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂