Poor customer service--HP Need Help

[SBSouth]

I have an HP Envy laptop that periodically gives a Boot Device Not Found error message and must be rebooted.  We have tried the online diagnostic tools, and they have not helped.

We have tried to contact HP through their technical support, but it does not accept the SRL number and Product ID... even if copied from the computer itself.

So far very disappointed in HP as we have found no way to contact them and get real support.

[Nal_NR]

Hi @SBSouth,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the boot device not found error. 

If you have performed all the steps from this document and still having issues, I recommend you contact phone support. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.