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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Post screen stuck during reboot or entering bios

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01-30-2021 02:16 PM
I have this HP for some time now and I really like it, a couple of days ago I shutdown the laptop and the following day I turned it on and it was stuck on the hp logo for a while. After a few minutes I hard restart it from the power button and the screen lights up but does not display anything. I have replaced the RAM, hard drives, reset the bios, tried to reinstall windows but after the first bit of the setup, the laptop reboots and just gets stuck on the hp logo and still no luck. Any idea what this could be and how it can be fixed?
02-06-2021 07:18 AM
Welcome to HP Support Community
I appreciate all your efforts and expertise in troubleshooting this issue
Unfortunately this is a Hardware issue please contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee