Powe button doesn't work at single press Screen keeps blinking have to press several times to open

[NAZRIN99]

product name HP LAPTOP 15S-eq 2144AU

WINDOWS 11 Purchased on june 2024

power button has to be pressed several times for the laptop to start

[Nal_NR]

Hi @NAZRIN99 ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you're having trouble with your HP Laptop 15s-eq2144AU where the power button needs to be pressed several times to start, this could be due to a variety of issues such as a hardware problem, power supply issues, or software settings. Here are some steps to troubleshoot and potentially resolve the issue:

Step 1: Perform a Hard Reset

A hard reset can help clear any temporary configurations or glitches.

Turn Off the Laptop:

• Ensure the laptop is completely powered off.

Disconnect All External Devices:

• Remove any external devices such as USB drives, printers, etc.

Disconnect the Power Adapter:

• Unplug the power adapter from the laptop.

Remove the Battery (if removable):

• If your laptop has a removable battery, take it out.

Press and Hold the Power Button:

• Press and hold the power button for about 15-20 seconds to drain any residual power.

Reconnect the Power Adapter and Battery:

• Reinsert the battery (if removed) and reconnect the power adapter.

Turn On the Laptop:

• Press the power button to see if the laptop starts normally.

Step 2: Check the Power Button

Ensure the power button is not stuck or physically damaged.

Inspect the Power Button:

• Check for any physical damage or debris around the power button.

Press the Power Button Firmly:

• Make sure you press the power button firmly to ensure proper contact.

Step 3: Update BIOS and Drivers

Sometimes updating the BIOS and drivers can resolve hardware-related issues.

Go to HP Support Website:

• Visit the HP Support website.

Enter Your Product Details:

• Enter your laptop's model number (HP Laptop 15s-eq2144AU) and navigate to the drivers section.

Download BIOS Update:

• If a BIOS update is available, download and install it following the provided instructions.

Update Drivers:

• Update any relevant drivers, especially the chipset and power management drivers.

Kindly check the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @NAZRIN99 ,

Step 4: Perform a System Check

Use built-in diagnostics to check for hardware issues.

Access HP Diagnostics:

• Turn on the laptop and immediately press the Esc key repeatedly until the Startup Menu opens.
• Press F2 to open the HP PC Hardware Diagnostics.

Run a System Test:

• Run the "System Test" to check for any hardware issues.

Step 5: Check Power Settings

Adjust power settings that might be affecting the startup process.

Open Power Settings:

• Go to Settings > System > Power & sleep.

Additional Power Settings:

• Click on Additional Power Settings and then Change Plan Settings next to your selected power plan.

Change Advanced Power Settings:

• Click on Change advanced power settings.
• Ensure settings related to power buttons and lid are correctly configured.

Step 6: Check for Software Conflicts

Ensure there are no software conflicts causing the issue.

Boot into Safe Mode:

• Restart your laptop and press F8 or Shift + F8 to boot into Safe Mode.

Check Startup Programs:

• Disable unnecessary startup programs using Task Manager.
• Press Ctrl + Shift + Esc to open Task Manager, go to the Startup tab, and disable non-essential programs.

Step 7: Contact HP Support

If the issue persists after trying the above steps, it may be a hardware issue requiring further assistance.

Reach out to HP Phone Support for further assistance and possible repair or replacement options.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.