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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Power Button blinks once (blue) but laptop won't turn on

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01-24-2019 06:40 PM
The problem started after I replaced the battery (then also had to replace power button chip because it was literally broken) - the laptop won't start up, even when plugged in. When pressed, the power button, after about 3-4 seconds, will briefly light up with a blue light, then nothing. The light where the power cord is plugged in is lit, so even if the battery isn't working it should boot.
I went through the HP automated assitant, as well a a few posts in the community and elsewhere, and I have a feeling something is wrong with the motherboard or BIOS. I did the thing where you hold Windows+B while pressing power, even downloaded a BIOS update onto a flash drive and did it...nothing. One rabbit hole I went down suggested I remove the CMOS battery but I can't seem to find it (and some things I also suggests that this laptop doesn't have one -didn't know that was even possible?).
I know the single blue flash on the powerbutton must mean something specific, but I cannot find an answer to what that is! Any help would be appreciated.
01-27-2019 10:45 AM
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.
This look's like a hardware failure.
In this case, I'd request you to contact phone support team for further assistance. 🙂
1) Click on this link - http://www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
Fill the web-form and proceed further.
Feel free to reach out if need any other assistance.
Thanks,
Barachiel
I am an HP Employee