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HP Recommended
Envy 15-u011dx x360 Convertible
Microsoft Windows 10 (64-bit)

The problem started after I replaced the battery (then also had to replace power button chip  because it was literally broken) - the laptop won't start up, even when plugged in.  When pressed, the power button, after about 3-4 seconds, will briefly light up with a blue light, then nothing.  The light where the power cord is plugged in is lit, so even if the battery isn't working it should boot.

 

I went through the HP automated assitant, as well a a few posts in the community and elsewhere, and I have a feeling something is wrong with the motherboard or BIOS.  I did the thing where you hold Windows+B while pressing power, even downloaded a BIOS update onto a flash drive and did it...nothing.  One rabbit hole I went down suggested I remove the CMOS battery but I can't seem to find it (and some things I also suggests that this laptop doesn't have one -didn't know that was even possible?).  

 

I know the single blue flash on the powerbutton must mean something specific, but I cannot find an answer to what that is!  Any help would be appreciated.

1 REPLY 1
HP Recommended

@akostecki

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

 

This look's like a hardware failure.

 

In this case, I'd request you to contact phone support team for further assistance. 🙂

 

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

 

Feel free to reach out if need any other assistance.

 

Thanks,

Barachiel
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.