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StevenC2
Level 2
12 11 1 1
Message 1 of 3
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Power-On Authentication Laptop Rebooting

HP Recommended
Elitebook x360 830 G6
Microsoft Windows 10 (64-bit)

I have a laptop with security features add including Power-On Authentication which has been enabled through HP Client Security Manager. If I boot the computer and enter the Power-On password immediately then the laptop boots into Windows without issue. However, if I leave the laptop booted at the Power-On Authentication screen for roughly 15 minutes or longer and enter the password then the laptop reboots and I have to enter the password again in order to have the laptop boot into Windows.

 

I am hoping others within the community who have had this issue know what the cause is and how to resolve it. Thanks.

 

Laptop Model: HP Elitebook x360 830 G6

BIOS Revision: R78 Ver. 01.06.00

HP Client Security Manager: 9.4.1.2817

2 REPLIES 2
StevenC2
Author
Level 2
12 11 1 1
Message 2 of 3
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HP Recommended

Bumping so others can view this problem and chime in.

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StevenC2
Author
Level 2
12 11 1 1
Message 3 of 3
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HP Recommended

Bumping

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