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JamesZe
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Message 1 of 2
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Power On Authentication bypass/removal

HP Recommended
HP Probook x360 440 G1
Microsoft Windows 10 (64-bit)

HI All

I have a HP Probook x360 440 G1 with Power On Authentication activated.

We have lost the password for this user/account and the one we have on file in unresponsive. I cant get past the authentication screen, I've tried everything...power down, battery removal, CMOS battery removal, esc boot, F 10/11/12/1 Widows + B or V Is it kaput, or can it be fixed??

Please help...its a good machine and I don't want to skip it..

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@JamesZe 

Removing CMOS batteries in laptops is a waste of time as that does nothing to reset any BIOS or power-on passwords.

 

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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