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‎10-18-2018 05:11 AM

HP Recommended
Product: HP EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I've got a new laptop and installed HP Client Security on it. After setting up fingerprint and rebooting I'm stuck on Power-On Authentication window. I don't know BIOS password, and I can't proceed further with booting up. Can you please help me?

16 people had the same question
4 REPLIES 4

‎10-18-2018 05:56 AM

HP Recommended

@mickeyahs

 

Can you use your fingerprint to login???

 

REO

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‎10-18-2018 05:58 AM

HP Recommended

Unfortunately not. Fingerprint not recognized

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‎10-18-2018 06:03 AM

HP Recommended

Sorry to hear that @mickeyahs

 

Then  you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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‎10-18-2018 06:06 AM

HP Recommended

Thanks @REO51ST. I will contact support guys

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