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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Power-On Authentication

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01-03-2022
07:21 AM
- last edited on
01-03-2022
10:42 AM
by
MayS
Problem description
A new laptop that is used by different employees in our organization is stuck on the Power-On Authentication because it requires a password that we don't know anymore.
Steps taken to try to solve the issue
Step 1: phone support with HP: this issue requires a reset of the bios than can only be fixed by buying a new motherboard
Step 2: equipment brought to my reseller: reseller confirms that only HP can fix it and did sent the equipment to HP
Step 3: feedback from hp: we don't want to replace the motherboard!
What now?
What options do we have apart from scrapping a new laptop from over 700 €?
01-03-2022 10:42 AM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Regards,
MayS.