Power On Password Key

[AugerBunny]

Hi all, hoping you can help.  I'm assisting my neighbor with an issue with her HP laptop and support has been giving her the run-around.  After a reboot the laptop had started asking for an "Administrator or Power On Password".  She has had the machine since it was new and never set such a password.

I figured I could pop out the CMOS battery and clear it, and upon removing it saw the battery was a little corroded.  Laptop is only 3 years old and looked to be in good condition otherwise.  So I'm guessing that was the root of the problem, battery connection was poor and the BIOS probably defaulted.  I replaced the CMOS battery with a new one and reassembled the laptop.  Still asking for a Power On password though.

She contacted HP support and they told her it was Microsoft's issue (?) but I saw other people here had the same issue and posted the lock code and got the unlock, so here is hers: "i 85347649".  Anyone know what to do with that?

Thanks in advance!

[RodrigoB]

Hi AugerBunny

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards.