Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

Power On Password Key

HP Recommended
Microsoft Windows 10 (64-bit)

Hi all, hoping you can help.  I'm assisting my neighbor with an issue with her HP laptop and support has been giving her the run-around.  After a reboot the laptop had started asking for an "Administrator or Power On Password".  She has had the machine since it was new and never set such a password.

I figured I could pop out the CMOS battery and clear it, and upon removing it saw the battery was a little corroded.  Laptop is only 3 years old and looked to be in good condition otherwise.  So I'm guessing that was the root of the problem, battery connection was poor and the BIOS probably defaulted.  I replaced the CMOS battery with a new one and reassembled the laptop.  Still asking for a Power On password though.

She contacted HP support and they told her it was Microsoft's issue (?) but I saw other people here had the same issue and posted the lock code and got the unlock, so here is hers: "i 85347649".  Anyone know what to do with that?


Thanks in advance!

2,506 2,487 49 86
Message 2 of 2
Flag Post
HP Recommended

Hi AugerBunny


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 



I work on behalf of HP.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation