cancel
Showing results for 
Search instead for 
Did you mean: 
say42
Level 1
13 7 0 1
Message 1 of 4
120
Flag Post

Power button flashing slowly

HP Recommended
Pavilion 15-bc500
Microsoft Windows 10 (64-bit)

When I turn the PC, the white light on the power button flashes slowly but constantly.   If the internal battery is not connected, the white light next to the power connector flashes at the same time.  If the battery is connected, this light is always on. When the power button light turns on so do the 2 internal fans but they go off when the light goes off.  Screen and/or external screen are always black.

 

If I remove the RAM, the power button light stays on but the caps lock light flashes a  3 + 2 code.

 

I've looked but haven't found any info on this problem, grateful for any help

Steve

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,603
Message 2 of 4
Flag Post
HP Recommended

@say42

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

http://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
say42
Author
Level 1
13 7 0 1
Message 3 of 4
Flag Post
HP Recommended

Thanks for your reply. The PC is not booting at all. Fans start but then stop at same rate as the light on the power button is flashing. 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,603
Message 4 of 4
Flag Post
HP Recommended

@say42

 

I recommend you contact support and check the available service options for your computer as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation