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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Power button -no light- hp envy won’t power up

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08-21-2020 05:03 PM
This notebook is only 5 months old, finished a zoom class and powered off, and has not been able to restart the since. It looks like an issue with the power button- maybe I’m wrong. No light on the power button- no powering up- charging port is orange half charge and white fill charge so seems fine- will not turn on.
Is there a keyboard cheat to power on ? (It’s still under warranty however data retrieval would be preferred prior to sending it away)
08-24-2020 01:56 PM
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/c04718479
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee