Power is on but black screen

[Om95]

MY new VICTUS Laptop black screen display  But power is on 

[Max3Aj]

@Om95, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP Victus laptop powers on but shows a black screen. Let’s walk through some steps to help resolve this issue.

 

Perform a Hard Reset

This helps clear any temporary hardware or power issues.

• Turn off the laptop completely.
• Unplug the power adapter.
• If the battery is removable, take it out.
• Press and hold the Power button for 15 seconds.
• Reconnect the battery and power adapter, then turn the laptop back on.

Check the Display Brightness

Sometimes the screen might be on but too dim to see.

• Press F3 (or the brightness up key) repeatedly to increase brightness.
• Also try connecting an external monitor to check if the display is working externally.

Use Windows + Ctrl + Shift + B

This key combination resets the graphics driver.

• Press Windows + Ctrl + Shift + B simultaneously.
• You should hear a beep and see the screen flicker—this indicates the graphics driver is being reset.

Boot into BIOS

This helps determine if the issue is hardware or software related.

• Turn off the laptop.
• Press the Power button, then immediately start pressing the Esc key repeatedly (once every second).
• If the Startup Menu appears, press F10 to enter BIOS.
  • If the BIOS screen appears, the display hardware is likely fine, and the issue may be with Windows or drivers.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support