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‎04-17-2022 09:32 AM - last edited on ‎04-17-2022 10:39 AM by Retired

HP Recommended
Product: HP EliteBook 840 G7 Notebook PC (8PZ96AV)
Operating System: Microsoft Windows 11

An update was available Thursday even so I ran the update. I have been unable to access my laptop since then. I don’t recall setting a BIOS password but assume I must have done, however it’s not accepting any of my usual passwords or any of my fingerprints. I’m self employed so really need to be able to access my laptop. I can’t find how many digits the password would need to be as this may help to enter the password or if there is a process for the fingerprint, ie left to right swipe. Hp support may take 10-15 business days and I can’t be without a laptop for this amount of time 

3 people had the same question
1 REPLY 1

‎04-17-2022 10:39 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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