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Power on issue

HP Recommended
Pavilion 15-AU004TX
Microsoft Windows 10 (64-bit)

I have a HP Pavilion 15- AU004TX when I press power button the LED on power button but nothing else happens no flashing LED or no beeping and I can’t hear fan sound also. If I connect power adapter the LED lights up indicating it’s charging. I tried power resetting but it didn’t work. I tried Windows Key+Band power key for BIOs but it didn’t work also. My laptop just ran out of warranty so HP also won’t help me. Please guide me in the right direction.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I understand your concerns and frustrations


Unfortunately this is a Hardware issue and you can contact HP Support in your region for service options


If the Notebook is Out Of Warranty there will be service charges


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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