Power on password, Admin password

[PhUckthisIT]

HP Envy 360 2-in-1

Bought used device has a prompt for admin password immediately after powered up, no code after 3 failed attempts, just to restart device.

Any way to clear it without having to purchase a new motherboard, or pay for HP services?

[Pallipurath]

Hi @PhUckthisIT 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you would like to access your HP printer but are unable to do so because of the password,  The exact steps may vary depending on your printer model, but the following methods are commonly effective for most HP printers.

 Method 1: Use the Printer Control Panel (Touchscreen Models)

1. Go to the Home screen on the printer.
2. Tap the Setup or Settings icon (gear symbol).
3. Navigate to Printer Maintenance or Tools.
4. Select Restore or Restore Defaults.
5. Choose Restore Factory Defaults and confirm.

This will reset all settings, including the admin password and Wi-Fi configuration 

 Method 2: Button Combination for Non-Touchscreen Models

1. Turn off the printer.
2. Press and hold the Cancel button.
3. While holding Cancel, press and hold the Power button.
4. Continue holding both for about 10–15 seconds until the printer powers on and shows signs of resetting.

This method works on many HP DeskJet and LaserJet models 

 Method 3: Use the HP Smart App or Embedded Web Server (EWS)

1. Open the HP Smart app on your computer or phone.
2. Go to Advanced Settings to open the Embedded Web Server.
3. Navigate to Settings > Restore Defaults.
4. If prompted for a password, try:
   • Username: admin
   • Password: admin or the PIN found on a sticker inside the printer (usually near the cartridges).

If you can access the EWS, this is the most reliable way to reset the printer.

I hope this helps.

Take care and have an amazing day!