cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
BinaHejazi
New member
2 1 0 0
Message 1 of 3
210
Flag Post

Solved!

Power-on password

HP Recommended
HP 15 AR5B125, Laptop
Microsoft Windows 7 (64-bit)

Dear All,

 

I have an issue to power on an old HP notbook laptop.

As I turn the laptop on I get a blue notification box that says: "Enter Administrator Password or Power On Password".

 

I have tried the number the previous admin guy has left in documentation to no avail. Furthermore as I entre the password 3 times I then get a message that say System Disabled below which this code appears [60360193].

 

I will be eternally grateful if someone can help please!!

 

Many thanks,

Bina

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,829
Message 2 of 3
Flag Post
HP Recommended

@BinaHejazi 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,829
Message 2 of 3
Flag Post
HP Recommended

@BinaHejazi 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
BinaHejazi
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you very much indeed. This is exactly what I had thought and had fedback to the company. Fortunately there are not more than 3 of such units in the business and they do not hold any bysiness critical dats and my suggestion will simply be to replace them with newer models.

Kind regareds,

Bina

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation