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Jam4him
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Power up problems

Pavilion 1167dx
Microsoft Windows 10 (64-bit)

Hi...i'm having a problem with my Pavilion 1167dx notebook. After installing a new hard drive and Windows 10, 64-bit I had good power-up and it ran well...about a week later, it powers up, but there is no hard drive activity, and nothing but black screen as well...has anyone else run into this situation or have tips on remedying this problem?...thanks

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Message 2 of 2
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HP Recommended

Power up problems

@Jam4him
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
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