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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Preparing Automatic Repair

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1 REPLY 1
04-20-2023 09:39 AM
@George912
Welcome to the HP support community.
I understand that your notebook is stuck on the HP logo, I am glad to assist you.
Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.
To determine what is causing the failure, try to isolate the problem by:
- Performing a memory self-test
- Checking for loose memory modules
- Testing the memory modules
- Testing the memory slots
For more details: Click here (Windows 10-Notebook)
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits.
Cheers.
Sandytechy20
I am an HP Employee
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