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‎06-14-2021 11:02 AM

HP Recommended
Product: HP 14

My computer closed because it didn't have more battery, and it opened up on the screen "preparing to configure Windows". After 40min i turned it off by holding the power Button until it turned off. When I turned it on again, it was on the same screen "preparing to configure Windows". What should I do? 

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1 person had the same question
2 REPLIES 2

‎06-15-2021 06:13 AM

HP Recommended

@Anna-Sofie 

Are you trying to install Windows or are you doing a Windows update?  We need to know what you were doing when this message appeared.



I am a volunteer and I do not work for, nor represent, HP
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‎06-27-2021 04:49 AM

HP Recommended

Please I had the same problem it’s updating but still like that for more than 24 hours 

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