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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Preparing to configure Windows
06-14-2021 11:02 AM

Product: HP 14
My computer closed because it didn't have more battery, and it opened up on the screen "preparing to configure Windows". After 40min i turned it off by holding the power Button until it turned off. When I turned it on again, it was on the same screen "preparing to configure Windows". What should I do?
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2 REPLIES 2
06-15-2021 06:13 AM

Are you trying to install Windows or are you doing a Windows update? We need to know what you were doing when this message appeared.
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