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Anna-Sofie
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Message 1 of 3
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Preparing to configure Windows

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HP 14

My computer closed because it didn't have more battery, and it opened up on the screen "preparing to configure Windows". After 40min i turned it off by holding the power Button until it turned off. When I turned it on again, it was on the same screen "preparing to configure Windows". What should I do? 

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WAWood
Level 16
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Message 2 of 3
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@Anna-Sofie 

Are you trying to install Windows or are you doing a Windows update?  We need to know what you were doing when this message appeared.



I am a volunteer and I do not work for, nor represent, HP
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Youmensh
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Please I had the same problem it’s updating but still like that for more than 24 hours 

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